ScreamApril 26, 2011 at 9:01 PM | Posted in Riding In Cars With Pizza | Leave a comment
Tags: 1980s, 30 minutes or less, customer service, domino's pizza, money
I’ve been here at Domino’s about a month now. I really feel like I’m starting to get the hang of it all. I must be doing a good enough job because I’m working more hours. Not quite forty—maybe thirty—but the money is good.
I get cash every night, my tips and mileage. I was so used to just that—
Imagine my surprise when I got a paycheck also. Hell yeah.
And I was now getting to close two nights per week. I come in sometimes at 430 and sometimes at five. You never know when you are going to get off unless you are scheduled to close. It could be two hours, it could be four hours. Whenever we slowed down, people were off.
If I closed, I stayed until we were done. We closed at 1am during the week, and 2 on Friday and Saturday. We want to get out as soon as we can after close. The manager deals with the money and paperwork, and the last two drivers do the cleaning. Usually one does the dishes and one does the front, and they both sweep and mop.
This is my first experience with time management, I guess. In between runs and when we are slow, we try to do what we can without interrupting the flow of business. Maybe this is obvious to all of you, but I’m new to this.
The first couple of times, closing seemed…hard. Now, after a couple of weeks, I’m a real pro. Okay, not a real pro. But I am getting the hang of it. I’ve learned all kinds of important tricks, like what I learned the other night. I learned that you can’t pull the mop bucket along by the mop, because the wheels don’t roll well and you’ll tip the mop bucket over.
And spend an extra fifteen minutes mopping up the water while the manager and the other driver bitch about it.
And after close, one driver follows the manager to the bank while me makes a deposit in the night drop. The first time, Joel just said, “Follow me to the bank, okay, Guy?”
Sure, okay. I follow him, pull up along side of him while he makes the drop, and I just sit there. Now what? I feel silly now, because he had to get out of the car and come over to me and explain that it was procedure, for security, and I’m supposed to hang back in the parking lot to keep an eye out, not stick to close to him, and now that he made the drop, he would just wave me off as he was done and we would go our separate ways.
Ya know, I’m from the country. Security is as alien a concept to me as paved roads. But he only had to tell me once, and I got it.
The same went for most things: the first time, I am out of my element and struggling to understand it while I follow along blindly trying to grasp the situation. After I go through it once and I get it and see the purpose, I have no problem.
For instance, what is the deal with this “borrowing drivers from another store” thing? What gives?
Well, Snidely, I’ll tell you what gives. We have the thirty-minute guarantee, right?
And we want to avoid giving away free shit, because we aren’t a charity. We schedule to anticipate business, but sometimes shit happens, and who ya gonna call?
Not Ghostbusters. But you can call another store in the franchise. I was unclear on this at first, but the company I work for is Domino’s Pizza, yes—but it is not a corporate store. There are no corporate stores in the whole metropolitan area. They are all franchises, and the franchise I work for—A&M Pizza—owns about seven or eight stores, something like that. Who owns the rest? Other franchises.
A&M also owns the stores in the Springfield, Missouri region. Art, the A in A&M, is here in St Louis over these stores, and Marty, the M, is in Springfield. I have yet to meet Art. I don’t understand the hierarchy…I guess there are managers, and then there is a supervisor, Scott Wilson, whom I have seen. And then there is Art. Okay, I guess I do get the hierarchy.
Anywho, what with this being an urban-suburban area, the stores are fairly close, and if one gets busy they can call another one for help that is usually only ten or fifteen minutes away. If you look at the map here, you see our area outlined in marker. To the north is written the phone number to the store that covers that area. To the west and south, the same thing. To the east is the Mississippi River, and generally we don’t deliver there.
So it’s not mandatory…but we are strongly encouraged. I’m always up for some excitement, so I have gone to both Spanish Lake, to the north, and Ferguson, which has a monstrously large area to the west. To the south is Baden (technically the City of St Louis) and that store is owned by another company, so we don’t have to go there. Thank God; Baden is a shithole. North St Louis? You don’t want to be there, brother. Not as a white boy after dark with a brightly lit sign on the roof of your car that says “I have money and food, come and get it.”
There are details and protocol to the whole idea of lending and borrowing drivers. A store gets busy, they assess the situation and realize they need help, even for a brief period of time. They make a call or two. If a store has someone, they’ll send them. Or they will ask: “Want to go to Ferguson and take a few runs?”
Sure. What the hell. I wasn’t sophisticated enough to know there was much of a difference between these neighborhoods. I would clock out here, at my home store, and drive to the other store. I would take some runs, or sometimes one run, and then go back. Then I would clock back in. The stores would communicate—that’s what we have all these five-line phones for—and the borrowing store would pay my labor for the travel time as well.
And the time clock is weird, but it makes it easy to do the math. If you leave your store at 606 and come back at 654, the time clock says 6.1 and 6.9. You were gone for .8 of an hour, and the math is easy. Is this metric time?
There isn’t someone available all the time to make the trek. Sometimes everyone is busy—and sometimes no one wants to go, especially if it’s to a shithole like Normandy. In that case, sometimes the drivers are coerced, bribed, blackmailed, or just forced to go, and take one for the team.
I think I just learned my first adult lesson about working in the corporate world: Being a team player means taking turns getting fucked in the ass. Coming up next—it’s mine turn to bend over.